Policy Overview
All-In Connections charges for time, administrative work, profile preparation, review, publication, promotion, connection-request review, and custom-order coordination. Refund eligibility depends primarily on whether work has begun.
Cancellation Before Work Begins
A customer may request cancellation before All-In Connections begins reviewing, preparing, formatting, publishing, promoting, renewing, or processing the requested service. Approved refunds may be reduced by nonrefundable transaction or processing charges actually incurred.
When Services Become Nonrefundable
Unless required by law, fees become nonrefundable once meaningful work begins, including reviewing or organizing profile information, writing or publishing a profile, beginning promotion, reviewing connection preferences, renewing a listing, or beginning design, materials, personalization, or production for a marketplace item.
Dissatisfaction based solely on a lack of likes, responses, messages, friendship, romance, or continued communication does not qualify for a refund.
Profile Removal
A profile owner or authorized person may request removal. Removal ends future display after processing but does not create a refund for completed work or unused listing time.
Request a Connection Service
The fee pays for reviewing the request and comparing it with available information. A refund is not available after review begins, even when no suitable profile is available or no person responds.
Marketplace and Custom Products
Personalized, voice-recorded, memorial, made-to-order, limited, or custom products are generally nonreturnable and nonrefundable after production or materials are ordered, except for verified defects or seller errors. Damage, missing items, or seller error should be reported promptly with photographs and order details.
Duplicate or Incorrect Payments
Contact us promptly if you believe a payment was duplicated or applied to the wrong service. Verified duplicate payments will be corrected or refunded when reasonably possible.
Payment Disputes and Chargebacks
Please contact All-In Connections before filing a payment dispute so records can be reviewed. Fraudulent or abusive chargebacks may result in suspension of services and collection of amounts lawfully owed.
How to Request a Refund
Send a written request to openmellc@gmail.com with the payer's name, payment date, amount, service, reason, and supporting information. Approved refunds are returned through a reasonably available method.
Legal Rights
This policy does not limit any nonwaivable right or remedy available under applicable law.
Questions About This Policy?
Contact All-In Connections at openmellc@gmail.com.